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Privacy policy

Five Squirrels Therapy Services is committed to protecting the privacy and confidentiality of personal information entrusted to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore and applicable professional ethical standards.

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By engaging our services or interacting with our website, you agree to the collection and use of your personal data as described in this policy.

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1. Collection of Personal Data

 

Five Squirrels Therapy Services may collect personal data that you voluntarily provide when you:

  • Register for counselling services

  • Complete intake forms

  • Contact us through email, messaging platforms, or website forms

  • Participate in workshops, training programmes, or events

  • Subscribe to newsletters or updates

 

Personal data collected may include:

  • Full name

  • Contact information (email address, phone number)

  • Date of birth

  • Emergency contact information

  • Relevant health or personal background information

  • Appointment and service history

  • Payment and billing information

 

This information is collected only where necessary to provide counselling and related services.

 

2. Purpose of Data Collection

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Personal data may be used for the following purposes:

  • Providing counselling or therapeutic services

  • Scheduling and managing appointments

  • Communicating with clients regarding services

  • Administrative and record-keeping purposes

  • Billing and payment processing

  • Improving services and client experience

  • Compliance with legal or regulatory obligations

 

Five Squirrels Therapy Services collects only the data necessary to fulfil these purposes.

 

3. Confidentiality of Counselling Information

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Information shared during counselling sessions is treated as confidential and protected under professional ethical standards. Client information will not be disclosed without written consent, except in circumstances where disclosure is required or permitted by law, including situations involving:

  • Risk of serious harm to the client or others

  • Suspected abuse or neglect of children or vulnerable individuals

  • Court orders or legal requirements

 

Where possible, disclosure will be discussed with the client prior to action being taken.

 

4. Protection of Personal Data

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Five Squirrels Therapy Services takes reasonable measures to protect personal data from unauthorized access, misuse, disclosure, or loss.

Security measures may include:

  • Secure storage of physical documents

  • Password-protected electronic records

  • Limited access to authorized personnel only

  • Use of secure communication platforms where appropriate

 

While reasonable efforts are made to safeguard information, no system can guarantee absolute security.

 

5. Retention of Personal Data

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Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by professional standards or legal obligations. When personal data is no longer required, it will be securely deleted or destroyed.

 

6. Disclosure of Personal Data

 

Personal data may be disclosed only under the following circumstances:

  • With the client’s written consent

  • To comply with legal or regulatory requirements

  • For administrative support necessary to deliver services

  • For clinical supervision or professional consultation (without revealing identifying details unless consent is provided)

 

Five Squirrels Therapy Services does not sell, rent, or trade personal information to third parties.

 

7. Access and Correction of Personal Data

 

Clients have the right to:

  • Request access to personal data held about them

  • Request correction of inaccurate or incomplete information

 

Requests may be made by contacting Five Squirrels Therapy Services using the contact information below.

 

8. Use of Website and Cookies

When visiting the Five Squirrels Therapy Services website, certain non-identifiable information may be collected automatically, such as:

  • Browser type

  • Device information

  • Pages visited

  • Website usage patterns

This information may be used to improve website functionality and user experience. Cookies may be used to enhance website performance. Users may adjust their browser settings to decline cookies if preferred.

 

9. Third-Party Services

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Our website or services may involve third-party platforms (e.g., scheduling tools, online meeting platforms, payment providers). While we take reasonable care in selecting service providers, their privacy practices are governed by their own policies. Clients are encouraged to review the privacy policies of these third-party services.

 

10. Changes to This Privacy Policy

Five Squirrels Therapy Services may update this Privacy Policy periodically to reflect changes in legal requirements or operational practices.

The latest version will always be available on our website.

 

11. Contact Information

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If you have questions about this Privacy Policy or wish to request access or correction of your personal data, please contact:

Five Squirrels Therapy Services
Email: hello@fivesquirrelsinthebrain.com​

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